Frequently Asked Questions
How long does delivery take?
We typically dispatch within 2–3 business days. Delivery takes 4–7 business days across India.
How do I track my order?
You’ll receive a tracking link via email and WhatsApp once your order is dispatched.
What is your return policy?
We accept exchanges only for damaged or incorrect items. Please contact us within 48 hours of delivery with photographs of the issue.
Can I get the same saree back if I return it?
Every saree at Aananda is a single, one-of-a-kind piece — no two sarees in our collection are identical. Once a saree leaves our hands, we cannot guarantee the same piece will be available again. We encourage you to choose mindfully — we’re happy to help via WhatsApp before you order.
Can I exchange for a different saree?
Exchanges are applicable only for damaged or incorrect items. As each piece is unique and handpicked, we are unable to offer exchanges for change of mind.
Are your sarees authentic handloom?
Yes. Every saree at Aananda is either Silk Mark certified or In-House Verified — we test each batch for pure natural fibre and confirm its weaving region.
How do I care for my saree?
Visit our Care Guide at /pages/care-guide for detailed washing, drying, and storage instructions.
How can I reach Aananda
WhatsApp:+91 89283 18260
Refund, Return, Exchange and Cancellation Policy
At Aananda Collections, we do not offer refunds, returns, or exchanges as a general policy. However, in exceptional cases, exchanges may be considered at the sole discretion of management. Such events include:
- Damaged Products (for all products): If you receive a damaged or tampered package, refuse delivery. A video and photos of the item immediately upon receiving and opening of the saree is required to claim refund or exchange.
- Size of Certain Products (blouses): If customer has purchased a ready-made blouse, please our blouses have a 4-inch margin to increase (up to 42 size) and to decrease as much as it is required to be done by the customer. Aananda Collections will not do the sizing service.
- Please note, WE DO NOT HAVE AN EXCHANGE POLICY. Exchange is only possible in the case of damage. Most sarees only have a single piece and so can be exchanged only with another saree of choosing. In case the customer doesn't want to exchange, then the refund process will be initiated. Items must be unused, unwashed, with original tags and packaging.
Reporting Damage: Notify us via email at supports@aanandacollections.in within 24 hours of delivery, including your Order ID and a clear photo of the damage. A parcel opening video is mandatory.
Exchange Process: Upon approval, we will arrange a pickup within 5-7 working days. If pickup is unavailable in your area, you may self-ship, and we will provide a credit note of up to ₹150 for shipping costs.
Processing Time: Once received, the product will undergo a quality check. If available, a replacement will be shipped within 15 working days. If unavailable, a refund will be processed for the product and shipping cost. Please note, WE DO NOT HAVE AN EXCHANGE POLICY. Exchange is only possible in the case of damage. Most sarees only have a single piece and so can be exchanged only with another saree of choosing. In case the customer doesn't want to exchange, then the refund process will be initiated. Items must be unused, unwashed, with original tags and packaging.
Non-Exchangeable Items:
- Customized products
- Pre-draped sarees
- Sale items
Cancellation Policy:
Orders can be canceled within 2 hours of placement, provided they have not been shipped.
For any concerns, contact us at refundandexchange_aananda@aanandacollections.com.